Myplace Support

1. Issue Type

Are you...
What sort of problem are you having...

2. Possible solutions

We have no possible solutions, please complete a support request.

Mobile App?

Unfortunately Myplace support do not provide the support service for the Strathclyde Mobile App.

If you have a question about the mobile app please email strathapp@strath.ac.uk

If you have a technical issue with the mobile app please email strathapp-dev@strath.ac.uk

I'm not able to upload an assignment?

Have you read the support page about submitting assignments?

Can't See Originality Reports

Has your tutor allowed you to view your originality score? Remember all resubmissions after the first one take at least 24 hours to come back.

There was a problem sending your submission to Turnitin....

  1. The most common cause is that the file you submitted is missing the correct suffix, such as .doc or .docx or .pdf.
  2. Is your file one that Turnitin accepts?

Myplace looks different

Myplace 2015-2016 looks different from 2014-2015 because there has been an upgrade to the visual theme.

If you can’t find blocks (e.g. navigation block) that you’re used to seeing, it could be that they have been docked.

Access information on docking and undocking blocks.

I can't see any classes or my list is incorrect

  1. Have you tried clicking on the "Refresh Class List" option?
  2. Does PEGASUS list your classes correctly
More Information

Staff access

PEGASUS Classes

Access to PEGASUS classes for formal roles (e.g. Lecturer, Class Administrator) is via the Roles and Responsibilities application in PEGASUS.

Non PEGASUS Classes

Access to these classes should be requested from the staff who run the class directly.

Creating a New Site (staff only)

Sites for PEGASUS classes are automatically created. If does not appear in Myplace, check that it is listed in the Class Catalogue and that you have access via Roles & Responsibilities in PEGASUS.

There is a create a site option in the "Staff Help" option at the top of Myplace or go directly to Create a Site.

You may create new sites in areas where you have been given permission or you can create "personal" sites within your own personal playground area.

Does this help resolve your issue?

3. Request Support

Description of Issue:

Please provide as much information as you can about the problem you encountered, including:

  • what you were trying to do
  • any error messages that may have displayed

You may provide details of the affected classes / activities below.

You will be asked for the details of your web browser & device later, but feel free to provide any further information here


Affected classes and Activities(if applicable)

If the issue affects classes, please specify them, please do not simply put "all".

Please be as specific as you can. Please use the title of the class / activity as it is displayed in Myplace or provide a URL to the activity.

4. Computer Details

Please complete this as best you can based on the information you have from the reporting user.
Operating System/Computer Type

Web Browser

5. Your Details

Please complete your details:
Please complete their details below: